1. For the purpose of booking, an adult is aged 16+, children aged 2-16 and infants aged under 2.

2. Payment Procedure:
   For reservations made more than 4 weeks prior to the commencement date a booking fee of 20% of the total amount due must be sent with the completed Booking Form. If a reservation is made less than 4 weeks before the commencement date the total amount due together with any additional charges must be tendered at the time of submission of the Booking Form. In the event that the Owner does not accept an Applicant's reservation all moneys paid will be refunded.

The balance of the full amount due in respect of the reservation and any additional charges are due 4 weeks before the commencement date.

Non payment of any sum by the due date will be deemed to be a cancellation and the Owner may re-advertise the property for reservations without prior notice to the Applicant. The Applicant shall remain liable for payment of the full amount due in respect of the reservation.

Payments under these Conditions may be made by bank transfer or credit card. Any charges raised against the Owner by their bank for direct debit payments shall remain a liability of the Applicant and payment of any such charges will be passed onto the Applicant.

In agreeing to these terms and conditions the Applicant acknowledges and accepts that they are entering into a direct contract with the Owner in respect of the letting of the Property. 

3. Cancellation:
   Any request to cancel a booking must be made in writing to the Owner via the ‘my booking’ portal. The Applicant shall remain liable for all the payments due in respect of the reservation whether or not they have been paid at the time of cancellation. The Owner will offer the property for reservation and will use his/her reasonable endeavours to obtain a reservation for the property in respect of the cancellation period. The current cancellation procedure is:

   • 100% refund of amount paid from booking up to 4 weeks before check in.

   • 50% refund of amount paid from booking up to 2 weeks before check in.

   • 25% refund of amount paid from booking up to 1 week before check in.

   • No refund if cancelled less than 1 week before check in.

4. Changes:
   The Owner reserves the right to amend the price quoted in the brochure or rates sheet due to errors or omissions or changes in the VAT rate. In such circumstances the Owner will contact the Applicant. If the Applicant does not wish to pay the increase the Applicant shall be entitled to cancel the reservation and receive a full refund for all monies paid in respect of the reservation providing notice of cancellation is given in accordance with the provisions of Condition 2 and within 7 days from the Applicant receiving notice of the amendment to the price to be charged from the Owner.

5. Applicant's Obligations:
   The Applicant agrees:

   1. to pay for any losses or damages to the property or its fixtures, fittings or decor, howsoever caused (reasonable wear and tear excluded);

   2. to take good care of the property and leave it in a clean and tidy condition at the end of the tenancy (extra cleaning can be charged);

   3. not to smoke at the property;

   4. not to hold parties with additional guests

   5. not to cook anywhere on the property other than in designated kitchen areas; and

   6. not to bring any pets to the property unless previously agreed in writing with the Owner or via the booking form.

6. Damages and Security Deposit:
   Our property requires a security deposit which you are required to pay by 2 weeks prior to your arrival day. Payment can be made by card payments or by bank transfer before your arrival at your accommodation. This amount is fully refundable providing the property is left clean and tidy, that there have been no breakages, extra cleaning required or any extra people/pets found to be staying at the property. 

In the event that the Applicant or anyone staying at the property during the Applicant's reservation period causes damage or incurs a need for professional cleaning services or leaves the property without settling invoices for additional services or supplies received during the Applicant's reservation period, the guest will be notified in writing of the details of any extra costs incurred within 10 working days after the end of the reservation period and this amount shall be deducted from the Security Deposit. If the cost incurred by any damage/ actions is beyond the £200 security deposit paid, the Applicant will be liable to pay this amount.